Terms and Conditions
BOOKING AGREEMENT AND CANCELLATION POLICY
Upon booking we request a non refundable deposit of the first night’s accommodation and this will secure your reservation.
Should you need to cancel your reservation could you please email our reservations team at firstname.lastname@example.org. We will only accept cancellation in writing and this must concur with our cancellation terms.
In the event that the booking is cancelled less than 5 weeks before arrival we reserve the right to charge for the entire stay unless we can re-let the room.
Although every effort will be made to relet your room to minimise your loss, we strongly recommended that you arrange holiday insurance to cover the cost of your stay in the face of any unforeseen eventualities. A company we suggest is Guest First, the contact number is 0845 9080101 or their web link is http://www.guestfirst.co.uk/introducers?cid=4494. Please quote our property reference BA27.
During the peak season times it is at our discretion to only accept two night stays at weekends.
Although we hope to guard against any confusion with online booking, when booking online, the rate offered is not guaranteed until you receive written confirmation from the hotel. Our technology is not infallible, any obvious mistakes will be rectified and a new quote issued to you within 24 hours. No quotes will be guaranteed until a deposit or full payment is made.
Prices are subject to change without notice, however, those confirmed upon booking will always be honoured with the exception of a change in the VAT rate whereby the rate will be adjusted accordingly. Your room rate will be confirmed at the time of booking; we regret that we cannot change the rate or terms of your stay once a booking has been confirmed. No quotes will be guaranteed until a deposit or full payment is made.
For all reservations, payment will be due on check-out by cash or card. Unfortunately, we do not accept cheques as payment.
VAT is included in all our prices at the current rate. If the rate of VAT rises after you have made your reservation, we will notify you of any change in the room rate prior to arrival.
We offer complimentary parking for residents in our own, private car park.
Small and medium sized dogs are welcome at The Bay in some of our rooms, please call us for guidance. There is a £10 per night valeting charge per dog with up to a maximum of 2 dogs in one room. Food is not supplied but can be arranged. Your dog is welcome with you in the bedroom but is not allowed in any of the public rooms with the exceptions of guide dogs. Whilst on our property we request that your dog be kept on the lead at all times. There are plentiful walks and the beach is dog friendly.
FOOD AND DRINK
With the exception of baby foods, only food and drink that is purchased on the premises may be consumed on the premises.
ARRIVAL AND DEPARTURE
Your room will be ready from 3.00pm of the day of arrival. Should you arrive early you are more than welcome to use the hotel’s facilities and we will do our best to get your room ready as soon as possible. On your day of departure please feel free to use your room until 10:30am. All guests are required to check out with Reception before departing. Any charges not settled during your stay will be charged to you within 7 days of your departure.
We have no night porter so if you are going to be arriving after 9pm, please ensure that you have notified us and arranged for a night key or you will be unable to access your room.
The hotel is entirely a no-smoking building, including the terrace.
Any damage caused by any individual or their animal using the facilities of The Bay Hotel will be charged to that individual in full. Customers are requested to bring any damage to our hotel or property to our immediate attention, howsoever caused. We shall contact you after your stay to recover the costs for any repair, replacement or specialist cleaning we incur if you have damaged the hotel or its property.
All child reservations are on the same terms and conditions as adult reservations. For suitable rooms for children please ask us. We regret that we do not as a rule, accept children under 4 years’ old. We have a few rooms that are suitable for an additional bed, the rate is £45.00 for children under 12 and £65 for those over 12 for Dinner, Bed and Breakfast.
The Bay Hotel cannot accept responsibility for any material loss, damage, additional expense or inconvenience directly or indirectly caused by or arising out of the property and its plumbing, gas, electrical or otherwise, or exceptional weather, neither can The Hotel be held responsible for articles of value, other than those deposited with Reception for safe custody for which a receipt will be given and must be retained by the guest
No responsibility is accepted for loss or damage of property, vehicles or vehicle contents belonging to any member of the party during the occupancy. Subject to the remainder of this clause, you should use your own insurance policies to claim the full amount of the loss or damage to your property prior to approaching or pursuing The Bay Hotel. We are, in certain circumstances set out in the Hotel Proprietors’ Act 1956 (Act), liable for loss or damage to your property. However, in those circumstances, we are only liable up to the maximum sums under the Act. In all other circumstances, our total liability shall not exceed twice the daily rate charged for your Booking.
The Bay Hotel aims to provide a safe and secure environment for the duration of your stay and where necessary, will take appropriate security measures. If an incident occurs during your stay, resulting in the theft, loss or damage of your property, we will carry out an internal investigation. If we do not feel that your property was stolen, lost or damaged through any fault of ours, our staff or agents, this will be evidence that it was not our fault. In those circumstances, our liability is limited to the maximums under the Act. If an incident is referred to the Police authorities, and they draw the same conclusion as us, this will also be evidence that our liability is limited to those maximums. We shall not be liable, in any circumstances, for any loss or damage to vehicles you bring to the hotel or any property left in them. Neither shall we be liable for any loss of profit, or any indirect or consequential loss arising under or in connection with your Booking. Where we are liable, we will only be responsible for losses that are a foreseeable result of a breach or negligence, but not otherwise. The loss or damage will be foreseeable if it is an obvious consequence of the breach or is contemplated by both parties at the time of entering into the contract.
If due to reasons beyond the control of The Bay Hotel, the accommodation is not available whatsoever, The Bay Hotel will refund your payment or book you into an equivalent hotel, but will not be under any further liability towards you. Events beyond our reasonable control include, but are not limited to, flood, earthquake, extreme adverse weather conditions, natural disasters, other acts of God, acts of terrorism, interruption or fire (except by way of our default) or failure of (except by way of our default) electric power, gas, water, or other utility service, plant machinery, computers, vehicles or any collapse of building structures.
Statutory Rights: These terms do not affect your statutory rights. If any of these terms conflict with a statutory right or the law changes and your statutory rights change, then the statutory rights will prevail over these terms.
Third Party Rights: A party that is not a party to our Contract shall have no right to enforce any term under the Contracts (Rights of Third Parties) Act 1999.
The laws of England and Wales govern these terms.
The hotel reserves the right to refuse any bookings.